How you hear about a new lead
The short answer
By text and by email, usually within seconds of the customer pressing send, and always within a minute or so. The text tells you who it is and what they need. The email links to the full lead in your portal.
By text and by email
Every lead from your website is sent to you two ways:
A text to your mobile, saying who the customer is and what they need.
An email, with the lead and a link to it in your portal, where you'll find everything: what they need in their own words, the page they were on, and how they found you.
Most leads reach you within seconds. Our system checks for new leads every minute, so the longest you'd wait is about a minute.
Setting it up
Add your mobile number in your portal, under Settings, then Notifications, and confirm it with the code we text you. Your email is the one you signed up with.
Whatever else happens
You get the text and the email for every lead, whether or not your job software is connected, and whether or not it's working that day. If Jobber is down, you still have the lead.
Replying
The text is a notice. Replies to it aren't read. To reach the customer, call or email them directly. Their details are in the email and in your portal.
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