What happens to my domain and email?

Your domain stays yours

Your domain, like yourbusiness.com, is registered with a company such as GoDaddy, Namecheap or Google. It stays there, in your name. We never take ownership of it, and you never pay us for it.

Switching just means telling your domain to show your new website instead of your old one. You do that by changing a few settings, called records, at the company where your domain is registered.

What you change, exactly

Your portal walks you through it, using the name of your domain company. You add one record that proves the domain is yours, and change the records that point your website to us. The portal shows exactly what to type, and we check the records by ourselves, so there's nothing to tell us.

That's all. If the company that runs your old website still has your domain set up on their side, the portal tells you, and you ask them to let it go.

Would rather not do it yourself? We'll do it with you on a call.

Your email keeps working

Your email is controlled by different records, usually called MX records. You leave those exactly as they are, and the portal tells you so. Your email keeps arriving the whole time.

One thing to watch: some website companies bundle email or the domain itself into their plan. So keep your old website plan for 30 days after the switch, until you're sure nothing you use is tied to it.

Your old site stays up until the switch is done

Changing the records can take up to a day to reach everyone. During that time, some visitors still see your old site, and that's normal. We email you when the switch is finished.